For in-state moves: Payment in cash or check should be made at the time of delivery.

For out-of-state moves: Tariff provisions require that all charges be paid before your shipment is unloaded at destination (unless prior arrangements have been made for later billing).

Payment for your out-of-state United shipment can be made by one of the following methods: cash, traveler’s check, money order or cashier’s check. In addition, the American Express® Card, Discover® Card, Visa® or MasterCard® can be used to pay for interstate moves, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are not accepted.

All payment forms apply to both binding and non-binding estimates.

If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%.

If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff.

Pets cannot be carried in the moving truck. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn’t convenient, your United agent will be glad to suggest alternate ways to ship your pets safely. Check out our helpful article, “Moving with Pets.”

For a complete list of items that cannot be shipped, please visit the Non-Allowables section of this website.

Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify your United agent of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you or make other arrangements for their transport.

In the moving industry, items worth more than $100 per pound are considered to be articles of “extraordinary” value. If you are moving items of extraordinary value then complete and sign the High-Value Inventory Form and sign the “Extraordinary (Unusual) Value Article Declaration” box on the Bill of Lading. If no articles of extraordinary value are included in your shipment, simply write “none” on the High-Value Inventory Form and sign it.

For a complete list of items that cannot be shipped, please visit the Non-Allowables section of this website.

Frozen foods can be moved, but only under specific, limited conditions. Be sure to discuss this with your United agent. In most instances, we suggest that shipping arrangements be made through a local frozen food locker, especially for a long-distance move. It is often easier to use up perishable food items prior to your move or just to donate them.

For a complete list of items that cannot be shipped, please visit the Non-Allowables section of this website.

You can certainly pack yourself. Visit our packing tips for advice on how to pack dishes, clothes, shoes and other items.

Ace Van & Storage’s air-ride trucks provide a clean, smooth move. In addition, our crews protect your upholstered furniture with protective wrap before it is covered with furniture pads.

At the time of your move, you can choose to pack as much or as little as you want. We can pack the entire shipment, pack only a portion of your belongings or you can pack everything yourself. United is here to personalize your move process and make this transition as smooth as possible.

If you’re interested in our packing services, you can discuss options with your salesperson during your in-home estimate. Your move coordinator can also go over these services or feel free to browse our packing options. United offers different packing services to fit all types of moves and budgets.