Are There Items Atlas Will Not Move?
By law, Atlas is prohibited from moving certain items, such as many household cleaning chemicals, fireworks, and guns.
Will Atlas Provide Packers?
Yes, your local Atlas mover can provide professional packing services to lift the stress when you go to new places. Our packers are trained to work efficiently and use best practices to ensure your belongings are ready to travel safely.
May I Do My Own Packing if Atlas Moves Me?
If you prefer, you can do your own packing—or ask your local Atlas mover to only pack particular items for you. Find out more about Atlas packing services here: Atlas Professional Packing.
Who Provides Packing Materials?
Atlas uses professional grade packing materials to prepare your belongings for transport. We also offer these materials to you at competitive prices if you prefer to do your own packing. Here are some of the packing supplies we routinely provide for customers: Packing Materials.
Will Atlas Handle Moving Pets?
We want to ensure every member of your family has a good moving experience. While Atlas is not authorized to transport live animals, your local Atlas mover can recommend providers who specialize in this service. Alternatively, you can move your pet yourself. Here’s a guide to help you decide: Moving with Pets.
What is the Best Way to Move My House Plants?
The answer depends on several factors, such as the type of plants, the distance they will travel, and the time of year/weather conditions. We’ve published this how-to guide to help you ensure your house plants arrive alive and well: How to Move Plants.
How Do I Prepare My Appliances For My Move?
For large appliances, like your washing machine, be sure to empty, clean, dry, and unplug the unit before moving it. Secure moving elements such as doors or knobs with tape to prevent motion. Refer to this article from The Spruce for more information: Preparing Major Appliances for Your Household Move.
Do I Need Moving Insurance to Cover My Move?
Atlas takes great care to prevent loss or damage to your goods. However, should something unforeseen happen, we recommend Full Value Protection. Technically, it’s not insurance—it provides coverage to repair or replace anything that may be lost, damaged, or destroyed while in our care. Read more about coverage here: Atlas Valuation Options.
Am I Protected Against Loss or Damage While My Belongings are in Transit?
All shipments are automatically afforded a minimal protection, valued at 60 cents per pound. However, Atlas recommends Full Value Protection (FVP), which ensures repair or replacement in the event an item is lost or damaged. This page explains your protection options: Atlas Valuation Options.
How Do I Settle a Claim?
If an item is lost, damaged, or destroyed in the move, you can file a claim. Atlas will offer a settlement to compensate for this loss or damage, so long as the claim is submitted within nine months from the day of shipment delivery. Access claim information here: Atlas Claims Services.
What Payment Methods does Atlas Accept?
Your local Atlas mover will collect payment before unloading at your destination, or you can pay at the time your goods are loaded onto the truck. Atlas accepts cash, credit cards, or checks. Here’s a detailed description of accepted payment methods: Paying for your Relocation.
How Does Atlas Calculate Moving Costs?
Atlas determines the cost of your move based on its weight and the distance it will travel. Our online instant quote approximates a price for all moving costs. For a precise estimate, your local Atlas mover will walk through your home, noting everything to be transported. Here are budgeting tips to help you move with an accurate estimate: Estimate Moving Expenses.
When is a Good Time to Move?
Data shows that most people move during the summer, and the winter months are the slowest. No matter the season, moving on a weekday and booking early in the season can help you anticipate weather patterns, real estate demand, and when movers are available.
Does Atlas Move Cars Cross-Country?
Yes, Atlas routinely moves cars, trucks, campers, motorcycles, and other large or special items across the country and the world. Here’s more information about our capabilities: Moving Special Items.
What if I Need Storage for My Belongings?
Storage goes hand-in-hand with moving. Atlas offers secure storage, for as long as you may need, in Atlas warehouses from coast to coast. Read about Atlas’ storage services here: Atlas Storage Options.
What Should I do with My High Value Items?
Atlas recommends you take small, high-value items and belongings with personal or sentimental value with you when you move. Here’s an explanation and list of items you should transport yourself when you relocate: Moving Personal Items & Family Heirlooms.
How can I Track My Shipment?
As an Atlas customer, you have access to Atlas® Customer Portal, a free online application where you can build your profile, track your shipment, make a payment, and access moving documents.
What Items cannot be Packed? Are Firearms Allowed?
You must notify Atlas before your move if your shipment contains firearms. All firearms must be unloaded, have legible serial numbers, and be packed in the presence of your Atlas Professional Van Operator. We recommend you consult Atlas' non-allowables guide as you begin packing for your move with Atlas.